How Data-Driven Marketing is Changing the Customer Experience

Posted on July 28, 2025July 31, 2025 by Amar

Today’s customers don’t just expect good service. They expect seamless, personalized, and consistent experiences across every interaction. Whether browsing a website, receiving an email, or speaking with a chatbot, customers want brands to understand their preferences and anticipate their needs.

To meet this rising expectation, marketers are turning to data. Data-driven marketing has emerged as one of the most powerful tools to reshape how businesses engage with their audiences. With the right insights, businesses can move from generic campaigns to highly tailored experiences that drive both satisfaction and loyalty.

Let’s explore how this transformation is happening and why data-driven strategies are essential for marketing success today.

What Is Data-Driven Marketing?

Data-driven marketing is the practice of using customer data to inform and optimize marketing decisions. This includes data collected from website activity, social media behavior, purchase history, CRM systems, surveys, and more.

Rather than relying on assumptions, marketers use real-time and historical data to:

Segment audiences more effectively
Create personalized messaging
Predict customer behavior
Optimize campaign timing and channels
Measure campaign ROI with accuracy

In short, it makes marketing smarter, more relevant, and more impactful.

Why Customer Experience Matters Now More Than Ever

The customer journey today is complex. A single purchase decision might involve multiple touchpoints across devices and channels. If a brand delivers inconsistent or irrelevant experiences, it risks losing trust and attention.

Great customer experiences drive:

Higher customer retention
Increased lifetime value
Better word-of-mouth referrals
Stronger brand loyalty

Data-driven marketing helps ensure each touchpoint is relevant, timely, and valuable. This creates an experience where customers feel understood rather than targeted.

How Data-Driven Marketing Enhances Customer Experience

Let’s look at some of the most impactful ways data is improving the customer journey.

1. Hyper-Personalization

Data allows brands to move beyond simple personalization like using a customer’s name. It enables dynamic content that changes based on browsing behavior, location, purchase history, or even real-time actions.

For example, an e-commerce brand can show different homepages to returning visitors versus first-time users. A SaaS company might send onboarding emails based on which features a customer has explored. These micro-customizations add up to a customer experience that feels curated rather than mass-produced.

2. Predictive Analytics

One of the most powerful aspects of data-driven marketing is predictive analytics. By analyzing past customer behaviors, marketers can forecast future actions. This helps in:

Predicting churn risk
Suggesting next best products or actions
Timing communications for maximum impact

Netflix recommending your next series or Amazon predicting your reorder window are examples of predictive analytics at work.

3. Real-Time Engagement

Today’s consumers expect instant, relevant interactions. Data allows marketers to trigger real-time responses based on behavior.

For instance:

Abandoned cart emails
Product recommendations during browsing
Location-based mobile push notifications

These timely touchpoints create a seamless and responsive experience that keeps customers engaged.

4. Smarter Segmentation

Instead of broad categories like “male aged 25 to 40,” data-driven segmentation uses real behavior and intent. Marketers can segment based on:

Browsing activity
Past purchases
Interaction frequency
Customer lifecycle stage

This precision enables content and offers that are far more likely to convert.

5. Optimized Customer Journeys

By tracking how users move through digital channels, marketers can identify drop-off points, high-converting pages, and friction in the customer journey. This insight informs improvements to UX design, funnel structure, and content strategy.

It’s no longer guesswork. Data shows exactly where customers lose interest or get stuck and helps marketers fix it fast.

Examples of Data-Driven Marketing in Action

Many global brands are setting the benchmark by integrating data into every aspect of their customer experience.

Spotify uses listening history to create custom playlists and yearly wrap-ups
Starbucks tailors rewards and promotions based on your drink habits and location
Nike uses app activity to recommend fitness products and content
Zappos offers proactive customer service based on browsing and return behavior

These companies build loyalty not just by delivering great products but by offering personalized, data-powered experiences that make customers feel valued.

Challenges of Data-Driven Marketing

Despite its potential, data-driven marketing is not without challenges:

Data privacy and compliance: Marketers must adhere to regulations like GDPR and ensure transparency in data collection
Data quality: Incomplete or inaccurate data can lead to poor decisions
Tech integration: Siloed data across tools and teams can block a unified customer view
Talent gaps: Skilled professionals are needed to interpret data and apply insights effectively

These challenges require a thoughtful strategy, ethical approach, and the right training to overcome.

The Role of AI and Machine Learning

Artificial intelligence is taking data-driven marketing to the next level. Machine learning algorithms can:

Predict customer preferences
Automate campaign optimization
Power chatbots for 24/7 service
Generate dynamic content at scale

As AI becomes more accessible, marketing teams can scale personalization and decision-making without adding manual workload.

Building a Data-Driven Marketing Team

To implement these strategies successfully, organizations must build cross-functional teams that include:

Marketing strategists
Data analysts
UX designers
CRM and automation specialists
Content creators

Everyone plays a role in ensuring data is collected, interpreted, and applied in a way that enhances the customer journey.

How to Get Started with Data-Driven Marketing

For those looking to make the shift, here are a few steps to begin:

Audit your current data: Understand what data you have and where it lives
Invest in the right tools: CRM platforms, analytics dashboards, and automation tools are key
Build customer personas: Use data to refine who you’re speaking to and what they need
Start small, test often: Pilot campaigns with A/B testing before scaling
Train your team: Upskill in data literacy, analytics, and customer-centric design

Education is a powerful enabler. Programs like those at Welingkar equip marketers with skills in customer analytics, digital strategy, and AI applications, which are essential in today’s data-first world.

Conclusion

Data-driven marketing is more than a trend. It is the foundation of meaningful, modern customer experiences. By leveraging insights, predicting needs, and delivering timely content, brands build trust, relevance, and long-term value.

As customer expectations grow, the ability to harness data will define who leads and who lags. Now is the time to invest in the tools, talent, and training that bring your customer experience strategy to life.

Empower your marketing career with data-driven expertise and explore digital and customer analytics programs at Welingkar Institute of Management Development and Research.

FAQs

Q1. What is data-driven marketing and why is it important?

Data-driven marketing refers to the use of customer data to inform marketing strategies, personalize experiences, and measure performance. It helps businesses deliver more relevant, timely, and effective interactions with their audience, enhancing both engagement and ROI.

Q2. How does data improve customer experience in marketing?

Data allows marketers to understand customer behavior, preferences, and journey touchpoints. This leads to personalized messaging, predictive recommendations, and seamless omnichannel experiences that meet customer expectations in real time.

Q3. What tools are essential for data-driven marketing?

Key tools include CRM platforms, customer journey analytics software, marketing automation tools, A/B testing platforms, and AI-driven personalization engines. These help collect, analyze, and act on data insights effectively.

Q4. Can small businesses use data-driven marketing effectively?

Absolutely. Small businesses can start with simple tools like Google Analytics, email marketing software, and basic CRM systems to gather and act on customer insights. Starting small and scaling gradually is a smart approach.

Top 10 Skills Required for a Career in Marketing (2025)

Posted on July 5, 2025July 31, 2025 by Amar

Marketing in 2025 is not just creative campaigning and flashy slogans. It is an innovative, statistics-driven, technology-facilitated industry that requires professionals to wear various hats. It can be the individualization of user paths with AI, the creation of content that sells, or the analysis of consumer behavior based on analytics. Still, in the modern world, marketers are required to have a flexible toolkit.

As the customer demands keep changing and the industries increasingly turn digital, the importance of developing the right marketing career competencies becomes more important than ever. Here in this blog, we will discuss the 10 skills required for marketing in 2025 and how future-ready education will assist professionals to be successful.

Why Marketing Careers Require Evolved Skillsets

In the current world, marketers are required to do more with fewer resources, less time, and more pointed results. This transformation requires not only creativity but also strategic thinking, technological fluency, and a high understanding of analytics.

In the course of automation and AI transforming the playing field, organizations are seeking talent that integrates data literacy and emotional intelligence. As a novice in the job market or a mid-career worker, updating your skills required for marketing is the main factor to stay in demand and be relevant.

Top 10 Skills Required for Marketing Careers in 2025

Now, what are the primary marketing career skills that can make one successful in the changing business environment?

1. Interpretation and Data Analytics

Marketers must now feel at ease with reading user data, campaign performance, and web analytics in an era where everything runs on numbers. Knowledge of such tools as Google Analytics, CRM dashboards, and social media insights can be used to fine-tune strategy and increase ROI.

This core competence features in most of the jobs, whether it be a digital marketer or a brand strategist.

2. Content Strategy and SEO

It is a must to know how search engines operate and to optimize the content according to that. Marketers are provided with a performance advantage due to the possibility to organize blogs, develop content schedules, and recognize ranking opportunities.

Mastering SEO will help professionals to make sure that their messaging is delivered to the correct people at the correct time.

3. Customer Journey Mapping

Another least appreciated skills required for marketing is the knowledge of how a customer will use a brand from awareness to advocacy. When mapping such journeys, team members can customize experiences and minimize friction at each touchpoint.

By 2025, user-centric thinking will distinguish between mediocre campaigns and those that make a difference.

4. Marketing Automation Tools

Automation tools such as HubSpot, Salesforce, or Zoho are needed to set up email workflow, chatbot workflow, lead scoring, and retargeting advertisements. Marketers who can install and operate these tools are invaluable in contemporary teams.

This is in line with the greater movement of achieving more with less; automation is the lever.

5. Strategic Communication

The ability to communicate with clarity, persuasiveness, and in line with the brand is one of the most important marketing career skills. Marketers need to be able to sell value, whether they are pitching a product or a press release.

Cross-functional collaboration is another skill discussed in this section, and marketers should be in line with the sales, tech, and design departments.

6. Visual Thinking and Creativity

Designer is not the only one who are creative. Marketers have to be visual thinkers- whether in the design creatives of an advertisement or in designing infographics. The possibility to work with design teams or employ such tools as Canva to create simple layouts is a definite advantage.

Innovativeness, emotional attachment, and recall are driven by creativity.

7. Social Media Mastery

With platforms such as Instagram, LinkedIn, and YouTube becoming the main spaces of communicating with the brand, the ability to understand how to maintain, cultivate, and connect with people on social media is an essential skill.

This involves knowledge of algorithms, storytelling, trends, and platform analytics.

8. Artificial Intelligence and New Technologies

Artificial intelligence tools are revolutionizing consumer analysis, content production, and campaign personalization. Knowledge of generative AI, predictive modeling, and conversational bots is soon becoming one of the most sought-after skills required for marketing.

Upskilling through AI modules within Welingkar Courses can give professionals a future-ready edge.

9. Emotional Intelligence (EQ)

Marketing is a human thing. The ability to comprehend the feelings of the users, control the feedback, and design stories that people can connect with involves a high level of emotional intelligence. EQ assists in leadership of teams, understanding of customers, and inclusive branding.

This person’s skill is an addition to technical capability and is important in the long-term marketing direction.

10. Growth Marketing Attitude

Lastly, a growth mindset allows marketers to test, learn, optimize, and repeat. Growth marketers are innovative and data-driven, and they like to experiment with landing pages (A/B testing) and subject lines of emails.

The ability to change and bounce back is as good as strategy in a quick digital world.

How to Choose the Right Program to Build Marketing Skills

One tool, one channel, is not enough to succeed in marketing. A curriculum that combines creativity, analytics, communication, and emerging tech is needed to meet the demands of professionals.

It is due to this reason that organizations such as the Welingkar Institute of Management Development and Research are developing multi-disciplinary executive courses. These courses integrate classic brand thinking with a block of data analytics, automation, and AI to ensure that the learners acquire all the necessary skills in their careers in marketing.

Conclusion

Marketing in 2025 is dynamic, deep, and tech-savvy. Developing the appropriate skills needed in marketing will change your career role to being strategic, as compared to being a tactical performer.

Explore future-ready marketing programs through the Welingkar Institute of Management Development and Research and lead the change with confidence.

FAQs

Which fundamental skills do marketing professionals need nowadays?

Some of the most important skills needed in marketing are data analysis, Search engine optimization, communication, creativity, automation tools, and customer insights. These assist the marketers to create engagement, conversions, and brand growth.

What are the most important soft skills in marketing careers?

Soft marketing career skills are required to be emotionally intelligent, adaptable, collaborative, and a leader. They guarantee good teamwork and user-oriented strategies.

Are there any advantages of AI education to marketing professionals?

Absolutely. AI assists marketing professionals in tailoring marketing campaigns and consumer behavior, and automates tasks. AI modules are built into programs such as Welingkars to develop the capabili

5 Signs That It’s Time to Enroll in a Marketing Analytics Program

Posted on May 26, 2025July 2, 2025 by Amar

Now that marketing relies on data, intuition is being set aside in favor of insight. Nowadays, clever slogans and big budgets aren’t sufficient. Whether those efforts succeed or fail is known by how they perform, and this is why marketing analytics is so helpful.

Marketing professionals are now relied on to base their decisions on real-time statistics, how customers access, and performance checklists. How can we tell whether we’re keeping up with the future or missing out?

The following five signs will tell you when to consider a marketing analytics program, and we will look at the benefits from career and knowledge standpoints.

1. You Rely Too Heavily on Gut Instincts

Using simple creativity and intuition can be helpful in marketing, but without evidence, they can be dangerous. Campaigning only by presumptions or experience could mean we overlook important information.

Marketing analytics takes the guesswork out of the equation by using evidence. It supports testing to see user reactions, compare leads and purchases, and decide by looking at how good a conversion or click-through rate is, and the worth of keeping a customer over time. Being unable to analyze a situation in an organized way means we should enhance our skills.

Today, anyone who uses creativity and a knowledge of data is likely to do well, and this ability can be honed through proper training.

2. You Struggle to Connect Campaigns With Results

A lot of the time, we notice that a campaign attracts a lot of attention early on, but when we measure results, things start to drift off. Before we can measure the impact of any actions we take, we may realize our marketing lacks proper analysis.

Connecting effort to outcome becomes easier when we notice how people move through the funnel and what attracts them. Such programs guide us in looking at the entire path a customer takes, from the point they first notice the business to when they make a sale.

If performance is clear, it becomes easier to support budgets, explain strategy, and win support from top leaders.

3. You’re Behind on the Tools That Modern Marketers Use

Currently, marketers are encouraged to work with Google Analytics 4, HubSpot, Tableau, Power BI, SEMrush, and also AI tools like Jasper or ChatGPT. If we feel out of place on a dashboard or aren’t sure about campaign data, it might affect the work we do.

Analytics programs guide you with practical courses on each of the platforms. Most importantly, they give you strategies on how to use those marketing tools. Just knowing the type of graph isn’t enough; we also need to decide what to do with the information we observe.

At the Welingkar Institute of Management Development and Research, real-world scenarios are added to the marketing curriculum. The marketing and HR analytics course in Bangalore teaches students to use data for more than creating reports, but also for making choices.

4. You Want to Future-Proof Your Career

Business analytics is becoming more important in all areas of industry. Everyone from small companies to large corporations wants to hire marketers who can think smartly using data.

You need to be familiar with analytics because it’s not a fad anymore. Marketing Analyst, Campaign Strategist, Growth Manager, and Digital Marketing Lead all frequently ask for skills in analytics.

If you’re switching from a creative role to a more technical one, climbing the ladder, or starting to focus on analytics, taking a marketing analytics course allows you to become a leader instead of an employee. Our goal should be to make using data a basic part of our work habits.

5. You’re Interested in Cross-Functional Marketing Roles

Marketing that worked in the past was often divided, but that’s not the case now. Today, professionals team up with people in product, sales, IT, and HR to develop campaigns that reach customers on multiple fronts.

Analytics gives us a common vocabulary for discussions, whether we are analyzing users with developers or joining the customer success team on campaign objectives. Having cross-functional knowledge is now one of the most important skills required for marketing experts.

Business, data, and communication-focused programs at Welingkar Bangalore provide students with enough skills to succeed in these environments. The goal is to understand management in teams where data weaves together every area of the business.

The Career Shift That Starts With One Step

Joining a marketing analytics program gives you more than new skills, it changes the way you think. It means being able to gain new skills and change in a field that keeps being defined differently.

Regardless of your marketing background, training in analytics can teach us different ways to handle, carry out, and judge our efforts.

Students at the Welingkar Institute take part in interactive simulations, dashboard activities, and learning examples, where they study marketing analytics. The new curriculum, used with the institute’s expertise in management education, prepares graduates for tomorrow’s marketing-related jobs.

Conclusion

Should you see any of these symptoms, acting now might be the right solution. It’s no longer just for analysts; marketing analytics is something that all marketing professionals are expected to understand as standard. By having these tools, we ensure we keep up, stay strong, and lead great campaigns all the time.

Learn the importance of business analytics at the Welingkar Institute of Management Development and Research.

FAQs

What is marketing analytics, and why does it matter now?

It is the task of looking at and analyzing marketing data to find ways to boost your results. It supports professionals in choosing the right actions, getting the most out of their investments, and seeing their strategy play out.

Which tools are part of marketing analytics programs?

Google Analytics, Tableau, Power BI, HubSpot, SEMrush, and writing or planning tools, such as Jasper and ChatGPT, are some examples.

Who should enroll in a marketing analytics program?

Anyone in marketing, communications, product, or HR who wishes to improve their data skills, check campaign achievements, or continue in strategic posts might find these programs useful.

Does Welingkar provide practical training in analytics?

Yes. Welingkar Institute of Management Development and Research teaches practical skills in marketing and hr analytics classes in Bangalore, helping students get ready for today’s data-centered jobs.

Importance of Marketing Analysis

Posted on May 23, 2025July 2, 2025 by Amar

Marketing today is not all about creativity or guesswork; it’s about data. Every campaign, every click, and every customer decision contains valuable information. The real struggle is to know how to read that data and do something with it.

It is where marketing analysis comes in. It is the gap between the marketing activities and the measurable business outcomes. With organized insights, we know what is working, what is not working, and what needs to be changed.

Let’s check why marketing analysis is important for modern business and how it goes directly to some of the key abilities for marketing success.

What Is Marketing Analysis?

Marketing analysis is the gathering, measurement, and analysis of information with regard to marketing initiatives. It helps analyse the patterns in consumer behavior, predict the demand, calculate ROI, and optimize the strategy.

Unlike the traditional marketing practices that can be based on assumptions or superficial insights, marketing analysis goes deeper with the help of quantitative methods. It’s not about the numbers, it’s about making the numbers work.

Why Is Marketing Analysis Important?

Marketing today moves fast. Platforms change, expectations of customers change, and competition is relentless. Without analysis, strategies are conducted on assumptions. Decisions informed, targeted, and impactful.

Let’s explore why it’s essential:

1. Enhances Decision-Making

Analysis helps answer questions like: Which channel performs best? Who is converting? What message is working? These insights make decisions based on facts.

2. Improves ROI

Once marketers can clearly see what works, they will be able to spend money well. Rather than spreading spend thin, they double down on high-performing strategies.

3. Boosts Customer Understanding

Analytics dissects what the customers want, when they want, and how they react, and opens doors for more personalization and better engagement.

4. Supports Agile Campaigns

Real-time data allows teams to course correct as they fly, cut out waste, and create more efficiency.

5. Tracks Long-Term Trends

Beyond instant wins, analytics identifies trends with time – insights to brand growth, product relevance, or shifting population’s interests.

Types of Marketing Analysis

There are various methods of carrying out marketing analysis, each providing its unique perspective of performance. Some of the most popular are:

Descriptive Analysis: Looks at what is going to happen. For instance, how high or low was the bounce rate or the number of people who opened a campaign?
Predictive Analysis: Predicts future outcomes on the basis of past trends. It helps answer: What’s likely to happen next?
Prescriptive Analysis: Recommends actions to take. It employs models to direct the marketers towards better outcomes.
Customer Segmentation: Segments the audience based on behavior, demographics, or buying patterns.
Market Basket Analysis: Helps to recognize which products are sold frequently together and directs upselling or cross-selling tactics.

Taken together, these approaches develop a holistic picture of the marketing impact.

How Is Marketing Analysis Used?

Marketing analysis is an important part of any business activity. Here’s how it’s applied:

Campaign Optimization: Measure engagement, test A/B versions, tweak the creative – all in real time to optimize performance.
Customer Journey Mapping: Know where users drop off, where conversions come from, and what content leads to action.
Content Strategy: Find out the best blog subjects, the keywords bringing the traffic, and the tone working on social networks.
Pricing and Promotion: Compare the effect of discounts on conversion, or which pricing strategies will drive repeat purchases.
Competitor Benchmarking: Monitor how the brand is performing in terms of visibility, engagement, and share of voice.

AI and automation are rapidly driving these use cases, particularly when teams demand quicker, smarter, and more scalable decision-making processes.

Skills Required for Marketing Analytics

Marketing analysis does not revolve around the tools, but also around how well we use them. Competency building calls for a combination of technical and strategic skills.

The following are essential skills to marketing analytics success:

Data Interpretation: Knowing what metrics are and how they affect strategy.
Statistical Knowledge: Using logic, averages, correlation, and predictive models.
Marketing Fundamentals: Having the why for each of the tactics – brand, funnel stages, and user behavior.
Tool Proficiency: Familiarity with such platforms as Google Analytics, Power BI, Tableau, and CRM dashboards.
Business Communication: Clearly communicating the findings so as to facilitate stakeholders and decision-makers.

These are the same competencies studied in the advanced curriculum at the Welingkar Institute of Management Development and Research, where the students work with real data campaigns while undergoing AI training in Bangalore. This helps them acquire practical skills that employers are looking for.

What Tools Do Marketing Analysts Use?

Professionals involved in the marketing analysis often use a combination of traditional and AI-based tools, such as:

Google Analytics – Takes care of website and campaign performance
HubSpot / Salesforce – Data about customers’ relationships
Tableau / Power BI – Visual dashboards and reporting
SEMrush / Ahrefs – SEO and content performance.
Excel / Google Sheets – Data modeling and calculations
ChatGPT, Jasper, and Notion AI – AI tools to help in campaign ideation and reporting

It is crucial to learn how to use these instruments, and that is why practical training, which Welingkar Bangalore provides, is so important for would-be marketing professionals.

How to Learn Marketing Analysis

Below are the ways in which learners and early-career professionals can acquire skills in marketing analysis:

1. Take Introductory Courses

Learn key ideas such as marketing funnels, KPIs, and campaign stats.

2. Practice with Tools

Try out trial versions of analytics platforms and study case studies.

3. Work with Real Data

Create dashboards from the actual campaign data and insights from reports.

4. Get Certified

Professional training from Welingkar Institute of Management Development and Research provides structured learning paths. With its AI training in Bangalore, students experience marketing analysis, AI modeling, and decision-making frameworks in real time.

5. Apply Learning in Projects

Test strategies on live or mock campaigns, and report findings with actionable plans.

Conclusion

When every click tells a story, the marketing analysis becomes the tool that will try to make sense of the noise. It helps teams to act with clarity, creativity, and precision, filling the gap between data and strategy.

And for students and practitioners who want to build tomorrow’s brands, the time to develop this expertise is today. If one does possess the right skills, tools, and attitude, marketing analysis is more than a function – it’s also a career advantage.

Build data-driven marketing skills with AI training at Welingkar Institute of Management Development and Research.

FAQs

What is the purpose of marketing analysis?

Marketing analysis enables businesses to evaluate performance, comprehend customers, optimize ROI, and generate data-centric decisions through campaigns and strategies.

What are the best tools for marketing analysis?

Some of the popular tools are Google Analytics, Tableau, HubSpot, SEMrush, and AI-based assistants such as Jasper and ChatGPT.

Do marketers need to have analytics skills?

Yes. Modern marketers must have a deep knowledge of data, be capable of reading their performance metrics, and adjust to customers’ behavior. Analytics is a vital part of contemporary marketing positions.

Marketing skills every Marketer need

Posted on April 20, 2023July 10, 2025 by admin2024

Marketing skills every Marketer need

Do you want to become an efficient Marketer? Curious to know what takes to become one?
If yes, you are definitely going to benefit through this piece of information.

We live in a fast-paced world. The world is changing at the speed of light.
And so is the world of Marketing. It is evolving at a high speed. So how do we ensure that we are picking
up the pace? Well, the easiest way is to work towards building the foundation right and that is exactly
where, the role of emerging skills comes into play.

Let’s get into the depth of the skills one needs to master to become a successful Marketing professional:
All you require is an understanding of MARKET. You must be wondering, what is new in that? Well,
When I say market – not just the market in which one is operating but:

1. Master Storytelling
2. Analytics
3. Research
4. Knowledge about Customers
5. Enthusiam
6. Time Management

1. Master Storytelling:
As per a study done by LinkedIn – It was found that close to 8% of all Marketers on the platform have
Storytelling listed as skill on their profile.
We all have grown up listening to stories from our grandmother. Even with those sleepy eyes, we could
not stop ourselves from asking our granny – what next, and then? Well, this is the power of storytelling;
it has the ability to bind the audience in an impactful way. This is exactly what a Marketer can do.
A Marketer must have the ability to use data in a way wherein the data is no longer just plain numbers
but actually carved into genuine stories which make sense and contribute to the value proposition of the
brand. This is can be done via online content creation, book marketing, etc. After all, the idea is to make
the content relatable and emotionally compelling.

2. Analytics:
Data Analysis is a critical Marketing skill in the age of Marketing Automation.
It is important to ask the right questions as only right questions can yield right responses i.e. data, which
is objective in nature and could potentially be utilized to derive insights, which would support business
decisions.
Not just data capturing but also data visualization has an equally important role i.e. the ability to
represent the data in a crisp and comprehendible manner. Tools like Power BI, Tableau can be used to
display data in the form of concise charts, diagrams, etc.

3. Research:
A huge part of marketing is research.
The ability to research, strategize and effectively plan campaigns is a Marketing skill one needs in order
to achieve goals.

4. Knowledge about Customers:
It is imperative to understand what a customer wants and the emotional value that a customer
associates with the product/service. Once these basics are in place, the details wr.t. which platform
needs to be used to market, what content helps increase the outreach can be accordingly thought
through. Some basic questions that a Marketer must ask for better understanding of the customer:
A. What are my target audience’s value?
B. What is the background of my target audience?
C. What problem is my product/service trying to solve?

5. Enthusiasm:
The Marketer must be enthusiast about the product/service he is advocating for. If he/she himself does
not possess the skill to demonstrate enthusiasm about the same, the customer would never be
delighted or display an interest for it.

6. Time Management:
The role of a Marketer is diverse and gets to wear multiple hats but at the same time, demands a lot of
multitasking. To put in simple terms, he/she needs to juggle several balls in the air and none can be
dropped. Hence, Time Management as a skill plays an extremely vital role. The ability to manage hectic
schedules be systematic when it comes keeping a record of tasks and ensuring that tight deadlines are
met.

To build these skills is no rocket science; simple daily habits can lead to enrichment. Self-learning through
reading readily available books on Marketing, joining online knowledge sharing groups and pursuing
certifications could be some of the starting points.

Welingkar Institute of Management Development & Research popularly known as Weschool, offers the Best Executive Education Programmes in Bangalore, India. Enroll Now!